Terms of Use
Welcome to Delivery Route App ("we", "us", or "our"). By using our application, you agree to these Terms of Use. If you do not agree, please do not use the app. This agreement is effective as of 20 May 2025.
1. Eligibility
You must be at least 18 years old and legally capable of entering into contracts to use this app. By using the app, you confirm that you meet these requirements.
2. App Usage
- The app is designed for delivery drivers and restaurant owners to manage delivery routes and orders.
- You agree to use the app only for lawful purposes and in accordance with these terms.
- You are responsible for maintaining the confidentiality of your account credentials, including your driver ID or store ID.
- We do not track your location to respect your privacy.
3. User Responsibilities
- Provide accurate information when registering or adding orders (e.g., correct phone numbers, store IDs).
- Ensure receipt photos uploaded for address extraction are clear and legible.
- Comply with all applicable laws, including road safety regulations while using the app for navigation.
- Notify us immediately of any unauthorized use of your account.
4. Intellectual Property
All content, logos, designs, and software in the app are our property or licensed to us. You may not copy, modify, distribute, or create derivative works from any part of the app without our written consent.
5. Third-Party Services
The app integrates with Google Maps for navigation. Your use of Google Maps is subject to Google’s Terms of Service. We are not responsible for the availability or accuracy of third-party services.
6. Prohibited Actions
- Using the app to engage in illegal activities.
- Attempting to hack, reverse-engineer, or interfere with the app’s functionality.
- Sharing false or misleading information through the app.
- Using the app to harass, harm, or discriminate against others.
- Uploading content that infringes on third-party rights (e.g., copyrighted material).
7. Termination
We may suspend or terminate your access to the app at our discretion if you violate these terms, with or without prior notice. You may terminate your account at any time by deleting it through the app or contacting us. Upon termination, you must cease all use of the app.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from your use of the app, including but not limited to:
- Loss of profits, data, or business opportunities.
- Inaccuracies in route optimization or address recognition.
- Delays or failures due to third-party services (e.g., Google Maps).
Our total liability to you for any claim arising from these terms will not exceed £100, to the extent permitted by law.
9. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, or damages (including legal fees) arising from your misuse of the app or violation of these terms.
10. Governing Law and Dispute Resolution
These terms are governed by the laws of England and Wales. Any disputes will be resolved through the following process:
- Negotiation: We will attempt to resolve disputes informally within 30 days.
- Mediation: If unresolved, disputes will proceed to mediation under the rules of the Centre for Effective Dispute Resolution (CEDR).
- Jurisdiction: If mediation fails, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Force Majeure
We are not liable for delays or failures in performance due to events beyond our control, including but not limited to natural disasters, cyberattacks, or government regulations.
12. Changes to Terms
We may update these terms at our discretion. Changes will be posted on this page, and significant updates will be communicated via email or in-app notifications at least 14 days in advance. Continued use of the app after changes constitutes acceptance.
13. Contact Us
For questions about these terms, contact us at [email protected].
Privacy Policy
At Delivery Route App, we are committed to protecting your privacy in compliance with the UK GDPR and Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your personal data. Last updated: 20 May 2025.
1. Data Controller
We are the data controller of your personal information. You can contact us at: [email protected].
2. Data We Collect
We collect the following personal data:
- Drivers: Nickname and phone number.
- Restaurant Owners: Name, phone number, store ID, and store address.
- Receipt Data: We process receipt photos to extract customer addresses, but we do not store the photos or customer personal data (e.g., names, contact details) after extraction.
- Automatically Collected: Device information (e.g., OS version), IP address, and app usage data (e.g., timestamps of actions).
We do not collect driver email addresses, photos, or location data, as location tracking is explicitly avoided per your preference.
3. How We Use Your Data
We process your data for the following purposes:
- To provide app services, including address extraction from receipts, route optimization, and order management.
- To enable communication between drivers and restaurant owners (e.g., order status updates).
- To improve app functionality and user experience through usage analytics.
- To comply with legal obligations under UK law (e.g., record-keeping for tax purposes).
Legal Basis:
- Contractual Necessity: To fulfill our obligations under these terms (e.g., providing route optimization).
- Legitimate Interests: To improve our services and ensure app functionality.
- Legal Obligation: To comply with applicable laws (e.g., tax record-keeping).
4. Data Sharing
We may share your data with:
- Third-Party Service Providers: We use cloud storage providers (e.g., AWS) and mapping services (e.g., Google Maps) to support app functionality. These providers are bound by data processing agreements to protect your data.
- Legal Authorities: If required by law, we may share data with UK authorities (e.g., HMRC for tax audits).
We do not share your data with third parties for marketing purposes, nor do we sell your data.
5. International Data Transfers
Some third-party services (e.g., cloud providers) may process data outside the UK or EEA. We ensure compliance with UK GDPR through:
- Standard Contractual Clauses (SCCs): Legal agreements to protect your data during international transfers.
- Adequacy Decisions: Where applicable, we rely on UK adequacy decisions for certain countries.
Contact us for more details on our data transfer safeguards.
6. Data Retention
We retain personal data only as long as necessary:
- Account Data: Nickname, phone number, and store ID are retained until account deletion or 1 year after inactivity.
- Order Data: Addresses extracted from receipts are retained for 6 months after delivery completion, unless legally required to retain longer (e.g., for tax purposes).
- Receipt Photos: Photos are deleted immediately after address extraction.
- Usage Data: Device information and IP addresses are retained for 12 months for analytics purposes.
7. Your Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data, subject to legal retention requirements.
- Restriction: Limit how we process your data in certain circumstances.
- Portability: Receive your data in a structured, machine-readable format.
- Object: Object to processing based on legitimate interests (e.g., analytics).
- Automated Decision-Making: We do not use automated decision-making or profiling.
To exercise these rights, email us at [email protected]. We will respond within 30 days, unless the request is complex, in which case we may extend the response time by an additional 2 months, with prior notice. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.
8. Data Security
We implement the following measures to protect your data:
- Encryption: Data is encrypted in transit (TLS) and at rest (AES-256).
- Access Controls: Only authorized personnel can access user data, with strict authentication protocols.
- Regular Audits: We conduct annual security audits to identify and address vulnerabilities.
Despite these measures, no system is completely secure. In the event of a data breach, we will notify you and the ICO within 72 hours, as required by UK GDPR, if the breach is likely to impact your rights and freedoms.
9. Cookies and Analytics
We use essential cookies to ensure app functionality (e.g., session management). We do not use tracking cookies or collect location data. Analytics data (e.g., app usage patterns) is anonymized and aggregated to improve our services, based on our legitimate interest.
10. Children’s Privacy
The app is not intended for use by individuals under 18. We do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.
11. Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Changes will be posted on this page, and significant updates will be communicated via email or in-app notifications at least 14 days in advance. Continued use of the app after changes constitutes acceptance.
12. Contact Us
For questions about this policy or to exercise your rights, contact us at: [email protected].